What was the issue:

The client, a multinational pet food company with a diverse portfolio of websites, needed to transition from Universal Analytics to Google Analytics 4 (GA4). This migration required the use of Google Tag Manager (GTM), and the GTM container had to be configured for OneTrust cookie consent compliance.

What we provided:

To ensure a smooth transition, the following services were delivered:
  • GTM Events Rewrite: Rewrote all Google Tag Manager events to be compatible with GA4, ensuring accurate tracking and data collection.
  • Production Documentation: Created a comprehensive production document detailing all the tags on the site and their specific functions, providing clarity and transparency for the client.
  • Testing and Publishing: Conducted rigorous testing to ensure everything functioned correctly before publishing the updated accounts.
  • QA and Handoff: Provided quality assurance and conducted handoff calls to guide the client through the new setup, ensuring they were fully equipped to manage the system moving forward.

What were the results:

The project was completed successfully with the following outcomes:
  • All 6 multinational pet food sites were successfully migrated to GA4, with cookie consent enabled through OneTrust.
  • The client now tracks 250,000 sessions per month across all properties, maintaining robust data collection and insights.

What were the challenges:

  • Multiple Stakeholders: Coordinating with multiple stakeholders and departments to prioritize and implement changes was a significant challenge that required clear communication and effective project management.
  • Interdepartmental Communication: Explaining issues and updates to other departments required careful communication to ensure everyone was on the same page.
  • Focused Documentation: Creating detailed documentation that highlighted issues, including examples of expected outputs, was essential to ensure a smooth transition and ongoing understanding.
This case study highlights the importance of meticulous planning and communication in successfully migrating a complex set of websites to a new analytics platform while ensuring compliance and data integrity.